Policies

🛍️ Store Policies – Najafa Luxe

📦 Shipping Policy

• We currently deliver across Egypt.

• Orders above EGP 10,000 qualify for free shipping and installation.

• Standard delivery time: 3–7 business days, depending on your location.

• We will contact you to schedule the delivery and installation at your convenience.

🔄 Return & Exchange Policy

• Due to the nature of our products, returns are only accepted if the item is damaged or defective upon delivery.

• You must report any issue within 48 hours of receiving your order.

• If eligible, we will replace the item or provide store credit.

• Products must be returned in original condition and packaging.

💰 Payment Policy

• We currently accept Cash on Delivery (COD) only.

• Full payment is collected upon delivery.

• We are working on adding secure online payment options soon.

🔐 Privacy Policy

• Your personal information (name, address, phone number) is used only to process and deliver your order.

• We do not share, sell, or misuse your data.

• All customer information is kept strictly confidential.